intelli-CTi
intelli-CTi extends the capabilities of your phone system to integrate it with your front office applications. intelli-CTi brings together two of the most powerful tools in your business so you can generate productivity gains, better reporting and collaborative activity management. intelli-CTi can help you enable faster dialing and caller identification, so you can shave vital seconds off every phone call, and call data capture so you build up a complete picture of your customers and prospects.
intelli-CTi delivers easier access to contacts in your CRM database. Call them at the touch of a button or identify a caller before you even pick up the phone. Productivity will increase along with your management and understanding of customers and prospects.
In TAPI and TSAPI telephony environments, intelli-CTi enables:
- Inbound and outbound single action call handling
- Call history and missed call logging
- Increased call efficiency and customer satisfaction
- Integrated campaign management
- Highly customizable user preferences
You can also deploy intelli-CTi in Integrated Voice Response (IVR) environments. This is another example of how intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use.
QGate have developed intelli-CTi so it can be integrated into third party systems. You can develop your own integration with intelli-CTi using QGate's CTI Software Development Kit. Packaged integration is available now from QGate and its partners for Sage CRM and Sage SalesLogix as other custom built integration.
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